Shipping policy

Order Processing

Please allow [timeframe] hours to process your order. Expect an email within [timeframe] to let you know your order is on the way.

Flat Rate Shipping

Orders are generally shipped within [timeframe] using [shipping provider]. A flat rate shipping fee of $4.95 applies to orders of $49.99 or less. Orders of $50 or more will have free shipping

International Shipping

We offer international shipping to the following countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cratos Collections is not responsible for these charges if they are applied and are your responsibility as the customer.

Refunds, Returns, or Exchanges

We accept returns up to X days of delivery as mentioned in our refund policy. If the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@cratoscollections.com with your order number and a photo of the items condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions please don’t hesitate to contact us at info@cratoscollections.com.